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Design Research

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Business Strategy

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Human-AI Systems

I design systems led by strategy and research that make changes stick

I design systems led by strategy and research that make changes stick

I design systems led by strategy and research that make changes stick

Trained researcher working at the intersection of systems, AI and human behavior.

Previously at Bosch & FEG

Featured Projects

Featured Projects

DESIGNING THE FUTURE OF CONNECTIVITY

DESIGNING THE FUTURE OF CONNECTIVITY

How might we reimagine telecommunication for Taiwanese Gen Z?

How might we reimagine telecommunication for Taiwanese Gen Z?

Translated Gen Z research into actionable outputs for FET: a service blueprint, concept directions, and design principles for future development.

Translated Gen Z research into actionable outputs for FET: a service blueprint, concept directions, and design principles for future development.

Service Design

Service Design

User Research

User Research

Product Strategy

Product Strategy

IMPROVING EMPLOYEE EXPERIENCE DURING DIGITAL TRANSFORMATION

IMPROVING EMPLOYEE EXPERIENCE DURING DIGITAL TRANSFORMATION

How might we help employees navigate constant software change with confidence?

How might we help employees navigate constant software change with confidence?

Shaped change management and rollout measures for a major IT migration, improving employee satisfaction.

Shaped change management and rollout measures for a major IT migration, improving employee satisfaction.

Service Design

Service Design

User Research

User Research

Product Strategy

Product Strategy

REIMAGINING THE DESIGN MUSEUM VISITOR JOURNEY

REIMAGINING THE DESIGN MUSEUM VISITOR JOURNEY

How might we design “moments that matter” across the museum journey?

How might we design “moments that matter” across the museum journey?

Mapped the end-to-end visitor journey to uncover opportunities that deepen connection, increase awareness, and strengthen long-term engagement.

Mapped the end-to-end visitor journey to uncover opportunities that deepen connection, increase awareness, and strengthen long-term engagement.

Service Design

Service Design

Facilitation

Research

Research

Design Manifesto

Design Manifesto

Tinkering With Intent

Curiosity paired with a range of prototyping skills becomes a way to test fast and learn quickly.

Ideas Need Advocates

Effective storytelling moves design beyond silos to being funded, adopted and trusted.

Meet People Where They Are

Good design begins with awareness of context, relationships and tacit knowledge people carry

Adaptable Design Toolkit

There is no universal framework and methods must adapt in response to each challenge & context