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Storytelling

Storytelling

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Mixed Methods

Mixed Methods

Design Researcher driven by systems thinking and strategy for enterprise and consumer experiences

Design Researcher driven by systems thinking and strategy for enterprise and consumer experiences

Design Researcher driven by systems thinking and strategy for enterprise and consumer experiences

Design Researcher driven by systems thinking and strategy for enterprise and consumer experiences

Creating change at the intersection of technology, human behavior, and systems 

Creating change at the intersection of technology, human behavior, and systems 

Featured Projects

Featured Projects

DESIGNING THE FUTURE OF CONNECTIVITY

DESIGNING THE FUTURE OF CONNECTIVITY

How might we reimagine telecommunication for Taiwanese Gen Z?

How might we reimagine telecommunication for Taiwanese Gen Z?

Translated Gen Z research into actionable outputs for FET: a service blueprint, concept directions, and design principles for future development.

Translated Gen Z research into actionable outputs for FET: a service blueprint, concept directions, and design principles for future development.

Service Design

Service Design

User Research

User Research

Product Strategy

Product Strategy

IMPROVING EMPLOYEE EXPERIENCE DURING DIGITAL TRANSFORMATION

IMPROVING EMPLOYEE EXPERIENCE DURING DIGITAL TRANSFORMATION

How might we help employees navigate constant software change with confidence?

How might we help employees navigate constant software change with confidence?

Shaped change management and rollout measures for a major IT migration, improving employee satisfaction.

Shaped change management and rollout measures for a major IT migration, improving employee satisfaction.

Service Design

Service Design

User Research

User Research

Product Strategy

Product Strategy

REIMAGINING THE DESIGN MUSEUM VISITOR JOURNEY

REIMAGINING THE DESIGN MUSEUM VISITOR JOURNEY

How might we design “moments that matter” across the museum journey?

How might we design “moments that matter” across the museum journey?

Mapped the end-to-end visitor journey to uncover opportunities that deepen connection, increase awareness, and strengthen long-term engagement.

Mapped the end-to-end visitor journey to uncover opportunities that deepen connection, increase awareness, and strengthen long-term engagement.

Service Design

Service Design

Facilitation

Research

Research

Design Manifesto

Design Manifesto

Tinkering With Intent

Curiosity paired with prototyping skills becomes a way to test and learn fast and learning new tools, including AI, is part of that process.

Ideas Need Advocates

Effective storytelling moves design beyond silos to being funded, adopted and trusted.

Meet People Where They Are

Good design begins with awareness of context, relationships and tacit knowledge people carry

Adaptable Design Toolkit

There is no universal framework and methods must adapt in response to each challenge & context